Refund policy
At J&Co Pet Supplies, your satisfaction is our priority. If something isn't right with your order, we're here to help.
30-Day Satisfaction Guarantee
If your order arrives damaged, defective, or you receive the wrong item, don't hesitate to get in touch with us within 30 days of delivery.
No Return Required
For eligible damaged or incorrect items, you do not need to send the product back. Simply keep it, recycle it responsibly, or donate it to someone who can use it.
Once your claim is approved, we'll send you a free replacement or issue a full refund, depending on your preference and product availability.
How to Submit a Claim
To help us process your request quickly, please email us with:
- Your order number
- Your full name
- A brief description of the issue
- Clear photos showing the damaged, defective, or incorrect item
- Photos of the product packaging (if applicable)
Send your claim to:
📧 info@jawadandco.com
We aim to review all claims within 1–3 business days.
Eligible Cases
We offer a free replacement or refund if:
- Your item arrived damaged during shipping.
- You received the wrong product.
- The product is defective or doesn't function as intended upon arrival.
Non-Eligible Cases
Unfortunately, we cannot offer replacements or refunds for:
- Damage caused by misuse, accidents, or improper care.
- Normal wear and tear.
- Requests made more than 30 days after delivery.
- Products that have been intentionally modified.
Our Commitment
We want shopping with J&Co Pet Supplies to be worry-free. If we make a mistake or your order arrives damaged, we'll work quickly to make it right.
Thank you for choosing J&Co Pet Supplies—we appreciate your trust and are committed to providing excellent products and customer service.